Qwanto Furniture Product Warranty Information

At Qwanto Furniture, we are committed to providing high-quality furniture that enhances your living spaces. Each piece is crafted with precision and care, ensuring longevity and comfort. To offer you peace of mind with your purchase, we provide a comprehensive warranty policy on our products, which covers manufacturing defects and material quality. Below are the details of our warranty for different types of furniture:

1. Sofas and Sofa Sets

• Warranty Period: 1 year
• Coverage: The warranty covers the frame structure, spring mechanism, and foam used in the sofas and sofa sets. It also includes issues related to fabric stitching and joint stability.
• Exclusions: Normal wear and tear, fabric fading due to sunlight exposure, and damage due to improper usage or accidents.

2. Beds

• Warranty Period: 1 year
• Coverage: The warranty includes bed frames, slats, and hardware. We ensure that the frame’s structural integrity and durability are upheld during the warranty period.
• Exclusions: Scratches, dents, or damage caused by incorrect assembly or overloading are not covered.

3. Wardrobes

• Warranty Period: 1 year
• Coverage: Wardrobe structural integrity, hinges, and drawer mechanisms are covered under the warranty. This ensures that all parts remain functional.
• Exclusions: Surface scratches, moisture damage, or improper installation are excluded from the warranty.

4. Chairs

• Warranty Period: 1 year
• Coverage: The warranty covers frame durability, joint stability, and cushion foam in all chairs.
• Exclusions: Fabric or leather wear due to daily use, improper handling, or accidental damage.

5. Tables (Center, Dining, Side)

• Warranty Period: 1 year
• Coverage: All tables are covered for structural integrity, including legs and table tops. The warranty also covers any defects in material or workmanship.
• Exclusions: Surface damage caused by heat, moisture, or cleaning chemicals, as well as any modifications made by the user.

6. Cabinets

• Warranty Period: 1 year
• Coverage: Cabinet structure, hinges, drawer slides, and handles are covered under the warranty for any defects.
• Exclusions: Scratches, dents, or damage caused by external factors such as moisture or incorrect assembly.

Warranty Claim Process

In the unlikely event that you encounter a defect, Qwanto Furniture makes the warranty claim process simple:

1. Contact Us: Reach out to our customer service team via phone or email, providing details about the issue along with proof of purchase.
2. Inspection: We may require photos or conduct an in-person inspection to assess the problem.
3. Resolution: If the claim is valid, we will either repair the item, replace it, or provide a store credit depending on the nature of the defect.

Important Notes

• The warranty applies only to furniture used for domestic purposes.
• Any modifications, repairs, or alterations made by the customer or third parties not authorized by Qwanto Furniture will void the warranty.
• The warranty is non-transferable and applies to the original purchaser only.

At Qwanto Furniture, your satisfaction is our priority. Our warranty ensures that you can enjoy your furniture with confidence and ease, knowing that we stand behind the quality of every product.